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Roomee Privacy Policy

Roomee helps people find rooms, housemates, buddy-ups, and great places to live across the Cayman Islands. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe. It’s written in plain language so you actually understand it — no legal fog.

Last updated: 14 April 2026

By using Roomee, you agree to the practices described here.

1. The information we collect

We collect information in three ways: what you give us, what happens on the platform, and what’s automatically captured when you use Roomee.

1.1 Information you provide

  • Name, email, phone number
  • Profile details (budget, move-in window, lifestyle signals, preferences)
  • Listing information (room, whole place, hosting details, photos, pricing, district)
  • Messages you send through Roomee
  • “Room wanted” posts, buddy-up posts, and match-related information
  • Identity verification details (if you choose to verify)

1.2 Information we collect automatically

  • Device info (IP address, browser type, operating system)
  • Usage data (pages viewed, features used, time spent)
  • Cookies and similar technologies
  • Log data for security and fraud prevention

1.3 Information from third parties

  • Payment processors (if applicable)
  • Identity verification partners
  • Analytics and marketing tools
  • Email/SMS providers

2. How we use your information

We use your information to run Roomee, improve Roomee, and keep Roomee safe.

2.1 To operate the platform

  • Create and manage your account
  • Show you listings, profiles, buddy-ups, and match scores
  • Enable messaging, notifications, and recommendations
  • Process payments (if applicable)
  • Provide customer support

2.2 To improve Roomee

  • Understand how people use the platform
  • Fix bugs and improve performance
  • Build new features
  • Personalize your experience

2.3 To keep Roomee safe

  • Detect and prevent fraud
  • Verify profiles
  • Enforce our Terms of Use
  • Protect the Roomee community

2.4 For marketing and communication

With your consent (where required), we may send:

  • Product updates
  • Promotions
  • Newsletters
  • Tips and recommendations
  • Reminders about your listings or profile

You can opt out anytime — every message includes an unsubscribe link.

3. When we share your information

We don’t sell your personal information. We only share it with:

  • Service providers (hosting, analytics, email/SMS, identity verification)
  • Payment processors (if applicable)
  • Advertising or marketing partners (only if you opt in)
  • Law enforcement when required by law

We only share what’s necessary for them to do their job.

4. Cookies and tracking

Roomee uses cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how the platform is used
  • Improve performance
  • Support marketing (if you opt in)

You can control cookies through your browser settings.

5. How long we keep your data

We keep your information only as long as we need it to run Roomee or meet legal requirements.

Examples:

  • Messages: up to 24 months
  • Listings: archived after they expire
  • Inactive accounts: deleted after a defined period
  • Marketing preferences: until you unsubscribe

You can request deletion at any time.

6. Your rights

Depending on where you live, you may have the right to:

  • Access your data
  • Correct your data
  • Delete your data
  • Download your data
  • Withdraw consent (e.g., marketing)

We’ll respond within a reasonable timeframe.

7. How we protect your information

We use industry-standard security measures, including:

  • Encryption in transit
  • Access controls
  • Monitoring for suspicious activity
  • Secure data storage

No platform is 100% secure, but we work hard to protect your information.

8. International data transfers

Roomee uses global service providers, which means your data may be stored or processed outside the Cayman Islands. When we transfer data, we use safeguards such as contractual protections and secure infrastructure.

9. Children

Roomee is not intended for individuals under 18. We do not knowingly collect data from minors. If we learn we have, we’ll delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll let you know through the app or by email.

11. Contact us

For privacy questions, data requests, or concerns, reach out through the Contact page on Roomee.